----------------------FAQ


About Shipping & Delivery



- Where are you shipping from?  -From Turkey with express plane shipping.

- Are you still shipping during pandemic?   -Yes, we are still delivering all your needs to your doorstep with express plane shipping.

- Will my order be delayed due to COVID-19?   -The orders will be shipped according to our shipping schedule during pandemic.

- How are the hygienic conditions of your production and delivery?    - We produce and deliver our products by our top hygiene measures with 0

human touch. As we all need to take more responsibilities towards this condition, we have maximized our hygienic measures to ship the orders

safely.

- When my order will be shipped?   -Orders placed between Thursdays 21:00 (GMT+3) - Sundays 21:00 (GMT+3) are shipped on Mondays.

Orders placed between Sundays 21:00 (GMT+3) - Mondays 21:00 (GMT+3) are shipped on Tuesdays.

Orders placed between Mondays 21:00 (GMT+3) - Tuesdays 21:00 (GMT+3) are shipped on Wednesdays.

Orders placed between Tuesdays 21:00 (GMT+3) - Thursdays 21:00 (GMT+3) are shipped on Fridays.
 
- What is the estimated delivery time just after giving the orders to the shipping company?    -The estimated delivery time is 2/4 Business Days

in all countries, as long as no problem occurs at customs.

- How much does the shipping cost?    -Our shipping cost is determined according to the quantity of the products you are willing to buy. We ship

our products with DHL

The shipping cost is starting from $12.90 and $2 will be added to each 0.5 Kg.


About Packaging



- How are the products packaged?     -The products are packed securely by special packaging materials used by a super professional team

specialized in packaging products and thus the products will not be damaged during the delivery process.

- How do you preserve the freshness of the products during delivery?     -You will be surprised at the freshness of the products. All the products

will be supplied after you place your order. We do not send you any stored products. We preserve the freshness of the products by packaging

them in a very secure way. We guarantee that you will receive them super freshly.

- What should I do if I notice damaged products after taking the delivery?

We do package the products in a very special way to not get them damaged in any way. But if your order gets broken due to the shipping, please

take a statement down about the courier, take photos and share them with us. You can send an email to the support team to

info@turkishorganicfood.co.uk or just message us on WhatsApp +90 531 401 5440


About Payment Methods



- How can I pay?   -You can pay by Visa or MasterCard, or by using PayPal.
 
- Do you offer Cash on Delivery?    -No

- What is the customs tax? Why do I pay them?   -The customs taxes and fees differ between countries, according to the recipient’s country

policies. You might be requested to pay customs taxes and duties when the delivery arrives.

- Can my order get stuck at customs?   -The customs procedures differ between the countries we deliver to. Our team has the knowledge of each

country’s customs procedures. The orders of USA definitely don't get stuck at customs.


Ordering on the Website



- How do I confirm my order?    -You will be notified when you finish ordering. We will send you an email about the confirmation of your order

automatically. Besides, you can go to your account information on our website to my orders to view your orders information. After completing

your order, our professional team will prepare it carefully to deliver it to you.

- How can I be a member on the website?     -It is very easy and quick. You can be a member in just one click.

- Can I order without being a member on the website?    -Of course. You can shop without being a member. However, you should register to

benefit from the discounts.

- What should I do if I forget my password?    -It is very easy to change your password. Click here to input your E-mail and change your

password. And we will send you a link to your e-mail address to continue ordering.

- Can I change my delivery address?      -You can change your delivery address before we ship your order by sending us an email to

info@turkishorganicfood.co.uk or message us on WhatsApp +90 531 401 5440 But if your order is already shipped, unfortunately you cannot

change your address.

- Can I cancel my order?    -Yes, you can cancel it within 2 hours after placing your order by sending us an email to

info@turkishorganicfood.co.uk. The orders cannot be canceled after 2 hours of placing it.

- Do the campaigns combine with each other?    -Not all campaigns can be combined together. You can use the discounts applied directly on

products together. However, the system won’t let you use a coupon code with the discounts. So you should choose between using a coupon code

or the products on sale.

- Could the items of my order get out of stock?    -Some of the items might be out of stock while preparing the orders. We will inform you about

it and offer you a coupon code at the value of the missing item or return your money back.

- How do you secure your website Turkishorganicfood.co.uk?     -All the precautions are taken to protect your information sent to our website

Turkishorganicfood.co.uk. In addition, our website provides security by 256-bit SSL certificate and we do not share any of our customers’

information with a third party.


Return Policy



The right of withdrawal is not valid for food products in terms of the Turkish Code of Commerce. However, you have the right to return your order

when the parcel is damaged during the delivery process or the parcel falls apart harming the quality of the products.

Prepared by  T-Soft E-Commerce.